Emergency Repairs

We understand that emergency repairs will need to be carried out in the event that an issue has occurred outside business hours. Please see the details below to take the appropriate and necessary steps.

Blocked or broken toilet
A serious roof leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
A failure or breakdown of the gas, electricity or water supply to the premises
A failure or breakdown of the hot water service
A failure or breakdown of the stove or oven
A failure or breakdown of a heater or air-conditioner
A fault or damage which makes the premises unsafe or insecure.
You can also visit Fair Trading here for more information: Link
If you arrange for a tradesperson to attend to an issue, and the issue is deemed non-urgent, user error or no fault of the property, you will be liable for the cost of the call-out fee.
We suggest you review the Troubleshoot section below prior to contacting a trade.

General Maintenance Requests

Download the PropertyMe Tenant mobile app on the Apple Store or Google Play for instant access to everything related to your tenancy, including lodging general maintenance requests.